Service Level Agreement

This Service Level Agreement ("SLA") defines the availability, performance, data freshness, support, and business continuity commitments that Valuein LLC makes to paid subscribers of the Valuein Service.

This SLA applies to: Pro tier subscribers for the commitments designated as applicable to the Pro tier; and Institutional tier subscribers for the commitments designated as applicable to the Institutional tier.

The Sample and S&P500 (Free) tiers are provided on a best-effort basis with no availability, performance, support, or data freshness guarantees. No service credits are available for the free tiers.

Enterprise tier subscribers may have individualized SLA terms specified in their executed Enterprise tier agreement. Where an Enterprise agreement specifies different terms, those terms govern.

This SLA is incorporated by reference into the Valuein Terms of Service. Capitalized terms not defined herein have the meanings given in the Terms of Service.

"Downtime" means any period of five (5) or more consecutive minutes during which the Primary Service Endpoint returns HTTP 5xx (server error) responses to more than 50% of synthetic health check requests, or is completely unreachable (zero successful responses). The following are expressly excluded from the definition of Downtime: isolated HTTP 4xx (client error) responses; errors affecting a single API Key or account; errors caused by factors listed under SLA Exclusions; and periods of Scheduled Maintenance.

"Monthly Uptime Percentage" means the percentage of minutes in a calendar month during which the Service was not in Downtime, calculated as: ((Total Calendar Minutes in Month - Total Downtime Minutes) / Total Calendar Minutes in Month) x 100.

"Primary Service Endpoint" means the Valuein Bulk Data API accessible at data.valuein.biz, which is the core data delivery endpoint for all subscription tiers.

"Scheduled Maintenance" means pre-announced maintenance windows as described in the Scheduled Maintenance section below, which are excluded from Downtime and uptime calculations.

"Filing Availability Time" means the timestamp at which a new SEC filing first appears as indexed and retrievable on the SEC EDGAR full-text search index at efts.sec.gov.

"Data Processing Latency" means the elapsed time between the Filing Availability Time and the moment when the standardized, normalized fact data from that filing is queryable through the Valuein API.

"Service Credit" means a billing adjustment applied to a future invoice as described in the Service Credits section.

Valuein commits to the following Monthly Uptime Percentages for the Primary Service Endpoint:

Pro Tier: 99.5% Monthly Uptime (maximum permissible Downtime: approximately 3 hours 39 minutes per 30-day month).

Institutional Tier: 99.9% Monthly Uptime (maximum permissible Downtime: approximately 43 minutes per 30-day month).

Uptime is measured by Valuein's automated synthetic monitoring system, which sends health check requests to the Primary Service Endpoint from multiple geographic regions at a minimum frequency of once per minute. Valuein's monitoring data is the sole authoritative source for uptime calculations and Service Credit eligibility determinations.

The MCP Server at mcp.valuein.biz and the website at valuein.biz are provided on a best-effort basis and are not subject to the uptime commitments above. Downtime or degradation of these services does not count toward Service Credit calculations.

Valuein commits to the following maximum Data Processing Latency targets for processing new SEC EDGAR filings into the production dataset:

Pro Tier: New 10-K, 10-Q, 10-K/A, 10-Q/A, 20-F, 40-F, and 8-K filings will be processed, standardized, and made queryable through the API within 24 hours of the Filing Availability Time.

Institutional Tier: New 10-K, 10-Q, 10-K/A, 10-Q/A, 20-F, 40-F, and 8-K filings will be processed, standardized, and made queryable through the API within 4 hours of the Filing Availability Time.

Measurement: Freshness compliance is measured on a rolling 30-day basis. The freshness commitment is met if 95% of eligible filings within the calendar month are processed within the applicable time window.

Historical Data: This freshness commitment applies only to filings published after January 1, 2024. Historical filings (published before January 1, 2024) are provided as a periodically refreshed static dataset. No freshness SLA applies to historical data.

SEC EDGAR Dependency: The freshness commitment is contingent on the timely availability of the filing on the SEC EDGAR index. If SEC EDGAR experiences delays in indexing or technical outages, the freshness SLA window is tolled for the duration of the EDGAR delay plus a 2-hour processing buffer after EDGAR service is restored.

Data freshness failures do not independently trigger Service Credits. Persistent freshness failures exceeding 24 hours for Institutional tier subscribers may qualify for credit on a case-by-case basis at Valuein's sole discretion.

The following are target API response times measured at the 95th percentile (p95) across all requests in a calendar month. These are performance goals, not guaranteed commitments, and are not independently eligible for Service Credits.

Manifest Endpoint (GET /v1/{tier}/manifest): p95 response time under 1.5 seconds. Returns metadata about available tables and their last-updated timestamps.

Parquet Table Download (GET /v1/{tier}/{table}): p95 time to first byte under 2 seconds. Total download time depends on table size and network conditions. Tables over 100 MB (such as the full-universe fact table) may take 30–120 seconds for full download depending on connection speed.

Response times may vary based on your geographic proximity to Cloudflare edge nodes, network conditions, Parquet file size, concurrent load on the Service, and the freshness of Cloudflare's edge cache for a given table.

Valuein may perform scheduled maintenance to deploy software updates, infrastructure upgrades, security patches, data reprocessing runs, or schema migrations.

Notice Requirements: Maintenance expected to cause Downtime of 15 minutes or more will be announced at least 48 hours in advance on the Valuein status page at valuein.biz/status. For Institutional tier subscribers, maintenance windows expected to exceed 30 minutes of Downtime will also be communicated by email.

Emergency Maintenance: For critical security vulnerabilities, active exploits, or incidents requiring immediate remediation, Valuein may perform emergency maintenance without advance notice. Emergency maintenance will be announced on the status page as soon as practicable and will include a brief explanation of the urgency.

Maintenance Windows: Valuein will make commercially reasonable efforts to schedule routine maintenance during low-impact periods: between 02:00 and 07:00 UTC on Saturday or Sunday mornings, or during U.S. federal holidays. Valuein does not guarantee maintenance will be confined to these windows.

All Scheduled Maintenance periods are excluded from Downtime calculations regardless of any actual service degradation during the window.

Valuein classifies service incidents according to the following severity levels, with corresponding response targets:

Severity 1 — Critical (Full Outage): The Primary Service Endpoint is completely unreachable or returning HTTP 5xx errors for greater than 90% of requests for all users. - Initial Acknowledgment: Within 1 hour of detection or report. - Target Resolution: Within 4 hours of acknowledgment. - Status Page Updates: Every 30 minutes during the incident. - Post-Incident Report: Published within 48 hours of resolution.

Severity 2 — Major (Significant Degradation): The Primary Service Endpoint is reachable but experiencing elevated HTTP error rates (above 5% of requests), p95 response times exceeding 3x normal baseline, or data freshness delays exceeding 2x the applicable SLA window for Institutional tier subscribers. - Initial Acknowledgment: Within 4 hours of detection or report. - Target Resolution: Within 24 hours of acknowledgment. - Status Page Updates: Every 2 hours during the incident.

Severity 3 — Minor (Partial Impact): A specific endpoint, data table, or secondary feature is unavailable or degraded, but the majority of the Service is functioning normally. - Initial Acknowledgment: Within 24 hours of detection or report. - Target Resolution: Within 72 hours of acknowledgment. - Status Page Update: Upon acknowledgment and upon resolution.

"Acknowledgment" means Valuein has identified the incident, created a status page entry, and begun active investigation. "Resolution" means the Service has been restored to normal operation as measured by our monitoring system. Response targets are best-effort commitments and do not independently trigger Service Credits if missed.

Support access and response targets by subscription tier:

Sample (Free) Tier: Community self-service only. Access to public documentation at valuein.biz/developers. No guaranteed email support response.

S&P500 (Free) Tier: Email support at [email protected]. Initial response target: within 2 business days. Business days are Monday through Friday, 09:00–18:00 U.S. Mountain Time, excluding U.S. federal holidays.

Pro Tier: Email support at [email protected]. Initial response target: within 1 business day. Business days are Monday through Friday, 09:00–18:00 U.S. Mountain Time, excluding U.S. federal holidays.

Institutional Tier: Priority email support at [email protected]. Initial response target: within 4 hours during business days. Access to a dedicated support thread for complex data or integration questions. Access to a private status update channel for major incidents.

Enterprise Tier: Support terms as specified in your Enterprise tier agreement.

Escalation: If a support request is not resolved within the response target, you may escalate by replying to the support thread with "ESCALATION" in the subject line, or by contacting [email protected]. Escalated issues will be reviewed by senior personnel within one business day.

Support response targets are best-effort commitments and do not independently trigger Service Credits.

Service Credits are the sole and exclusive remedy for Monthly Uptime Percentage failures. If the Service fails to meet the uptime commitment for your tier in a given calendar month (after excluding Scheduled Maintenance and SLA Exclusions), you may be eligible for Service Credits as follows:

Pro Tier — 99.5% Uptime Commitment: - Monthly Uptime 99.0%–99.49%: 5% of monthly subscription fee as credit. - Monthly Uptime 95.0%–98.99%: 10% of monthly subscription fee as credit. - Monthly Uptime below 95.0%: 25% of monthly subscription fee as credit.

Institutional Tier — 99.9% Uptime Commitment: - Monthly Uptime 99.0%–99.89%: 10% of monthly subscription fee as credit. - Monthly Uptime 95.0%–98.99%: 25% of monthly subscription fee as credit. - Monthly Uptime below 95.0%: 50% of monthly subscription fee as credit.

For annual subscribers, the monthly subscription fee for credit calculation purposes is the annual fee divided by twelve.

Maximum Credit: Service Credits shall not exceed 50% of your monthly subscription fee for any calendar month, regardless of the number of qualifying Downtime incidents.

Credit Form: Service Credits are applied as a reduction to your next billing cycle invoice. Credits are not redeemable for cash, are not transferable, do not carry over to subsequent billing cycles if not fully applied, and have no monetary value outside of the billing credit context.

Credit Claim Procedure: To claim Service Credits, you must submit a written credit request to [email protected] within 30 calendar days of the end of the calendar month in which the qualifying Downtime occurred. Your request must include: your account email address; the specific dates and approximate UTC times of the Downtime periods you are claiming; and a brief description of the impact on your use of the Service.

Valuein will verify each claim against our monitoring data and respond within 15 business days. If the claim is confirmed, the credit will be applied within one billing cycle. Valuein's uptime determination based on our internal monitoring systems is final and binding.

SERVICE CREDITS ARE YOUR SOLE AND EXCLUSIVE REMEDY, AND VALUEIN'S SOLE AND EXCLUSIVE LIABILITY, FOR ANY FAILURE BY VALUEIN TO MEET THE SERVICE AVAILABILITY COMMITMENTS IN THIS SLA.

IN NO EVENT SHALL A FAILURE TO MEET THIS SLA GIVE RISE TO ANY LIABILITY BEYOND THE SERVICE CREDITS DESCRIBED ABOVE. WITHOUT LIMITING THE FOREGOING, SLA FAILURES DO NOT ENTITLE YOU TO: MONETARY DAMAGES OF ANY KIND (WHETHER DIRECT, INDIRECT, CONSEQUENTIAL, OR OTHERWISE); TERMINATION OF YOUR SUBSCRIPTION FOR CAUSE BASED SOLELY ON SLA FAILURE; WAIVER OF SUBSCRIPTION FEES BEYOND THE CREDIT AMOUNTS SPECIFIED; OR ANY REMEDY BEYOND THE CREDIT AMOUNTS SPECIFIED ABOVE.

The limitations of liability and disclaimers of warranties set forth in the Terms of Service apply to this SLA in full.

This SLA does not apply to, and Service Credits are not available for, any Downtime or performance degradation caused in whole or in part by:

Force Majeure: Events beyond Valuein's reasonable control, including natural disasters, acts of war or terrorism, government actions, internet infrastructure failures, or widespread power outages, as described in the Terms of Service.

Third-Party Infrastructure Outages: Service disruptions or performance degradation at Cloudflare, Stripe, SEC EDGAR, or other third-party infrastructure providers that Valuein depends on but does not control. Cloudflare infrastructure outages that prevent delivery of the Valuein API are treated as force majeure for SLA purposes.

SEC EDGAR Outages and Delays: Any period during which SEC EDGAR is unavailable or delayed in publishing new filings is excluded from data freshness SLA calculations.

Scheduled Maintenance: Pre-announced maintenance windows as described in the Scheduled Maintenance section.

DDoS and Cyberattacks: Service disruptions caused by distributed denial-of-service attacks, application-layer attacks, or other malicious interference with Valuein's infrastructure, provided that Valuein takes commercially reasonable and timely steps to mitigate the attack.

Subscriber-Caused Issues: Downtime or performance degradation caused by your API integration errors, misconfigured API Keys, exceeded rate limits, requests to invalid or deprecated endpoints, or network issues on your side of the connection.

Free Tier Usage: The Sample and S&P500 tiers are expressly excluded from all SLA commitments.

Beta and Experimental Features: Features, endpoints, or datasets explicitly designated as "beta," "preview," or "experimental" in the documentation or API response headers are excluded from SLA commitments.

Valuein maintains business continuity and disaster recovery capabilities designed to protect the availability and integrity of the Service:

Infrastructure Redundancy: The Service is delivered through Cloudflare's globally distributed edge network, which provides automatic failover across multiple data centers and geographic regions. There is no single point of infrastructure failure.

Data Durability: Financial data is stored in Cloudflare R2 object storage, which provides 99.999999999% (11 nines) annual durability. Data is replicated across multiple availability zones.

Backup and Recovery: Valuein maintains independent backups of the production dataset outside of the primary delivery infrastructure. In the event of data corruption or loss, Valuein targets recovery of the dataset within 24 hours of detection.

Pipeline Resilience: The data ingestion and processing pipeline is designed for idempotent, resumable operation. If the pipeline is interrupted, it can resume from the point of interruption without data loss or duplication.

Disaster Recovery Testing: Valuein periodically tests its disaster recovery procedures to verify that the Service can be restored within the targets described above.

These business continuity commitments are provided for transparency and do not independently trigger Service Credits or create additional contractual obligations beyond the uptime SLA described above.

Valuein is committed to transparency regarding Service availability:

Public Status Page: Real-time and historical availability data is published at valuein.biz/status. The status page shows current component status, ongoing incidents with live updates, historical incident log with duration and root cause summaries, and scheduled maintenance announcements.

Monthly Uptime Summary: Valuein publishes a monthly uptime summary on the status page within 5 business days of the end of each calendar month, showing the Monthly Uptime Percentage achieved for the Primary Service Endpoint.

Post-Incident Reports: Following resolution of Severity 1 (Critical) incidents, Valuein publishes a post-incident report on the status page within 48 hours. Reports include a timeline of the incident, root cause analysis, impact assessment, and corrective actions taken or planned to prevent recurrence.

Subscribers may subscribe to automated status notifications via email through the status page. The status page is the authoritative and exclusive channel for incident communications during active outages.

Valuein reserves the right to modify the terms of this SLA. Material reductions in SLA commitments (e.g., reducing uptime targets, reducing credit amounts, or narrowing the scope of covered services) will be communicated to active paid subscribers by email at least 30 days before taking effect. Non-material changes (clarifications, formatting corrections, or improvements to commitments) may be made without advance notice.

If a material SLA reduction makes the Service unsuitable for your use case, you may cancel your subscription and request a prorated refund for the unused portion of the current billing period by contacting [email protected] within 14 days of receiving the modification notice.

For SLA inquiries, service credit claims, incident reports, or support escalations:

Valuein LLC Support: [email protected] Legal and SLA: [email protected] Status Page: valuein.biz/status